Professional phone behaviour in the customer service or phone sales is vital for your commercial success! Here you learn the perfect behaviour on the phone.
  • Telephone Training for Customer Care and Customer Service
  • Complaint Management: Dealing with complaints, conflicts, conflict situations
  • Telephone training for reception, switchboard and the secretariat
  • Telephone Communication Training for IT support, user help desk, IT-Hotline
  • Phone seminar for phone sales in the sales team (inbound + outbound) eg Order taking, offer tracking, customer recovery, etc.
  • Phone, training in conflict discussions, conflict management, the collection of outstanding debts and Mahngespräche
  • Telephone training for telesales, telemarketing, telesales (outbound)
  • Telephone customer acquisition
  • Telephone coaching, telephone training on-the-job
  • Telephone seminars for trainees
  • Phone Training for negotiation talks on the phone, telephone negotiation training

There are no prerequisites required.

Be agreed individually!

Telefontraining

Professionelles Telefonverhalten im Kundenservice oder Telefonverkauf ist entscheidend für Ihren Geschäftserfolg! Hier lernen Sie das perfekte Verhalten am Telefon.